I sure do seem to be a whiner lately!!
Today, I am ticked (again) . This time it is regarding the policies of my recent nemesis, American Express. Besides charging me back recently, they took a bit out of me when I refunded a customer for a Canadian sign order.
The purchase price (with shipping) was $674. The credit card fees were over $23. When realizing I would not be able to ship to this customer, I completed a refund yesterday. Typically, when I do a refund, the credit card fees is added back in. So, my portion of the refund would only have been a little over $650. The rest would have been supplied by PayPal refunded their fee. However, due to a change at AMEX (or PayPal), the credit card fees are no longer refunded. So, my refund of $674 ended up costing me over $697.
Since I am a man of action, I decided to reduce any additional pain in this area. I called PayPal and let them know that I want American Express turned off on my websites. And, I had it done to both of my PayPal accounts. So, I am sorry if you want to check out on my websites using American Express, but their (or PayPals) policies have started to make it a poor business decision.