As the kids worked their way through breakfast this morning, the last banana was eaten. I mumbled a phrase that included “Sam’s” and “restocking” to appease those who felt cheated of their full banana breakfast quota.
While at Sam’s along with the two bunches of bananas, I had a variety of snack bars, salads, and the ever-necessary package of toilet paper. (Some members of our household just love the stuff.). The self-checkout lane was open. I was happy to forego building a relationship with a cashier. Unfortunately, I had to meet a team of employees floating around helping those who were challenged by the self-scanner. In my case, it was necessary. When I attempted to scan my bananas, the screen displayed a “RETRY” prompt. I attempted to scan both bunches of bananas before the “team” told me, “Someone else had problems with this register earlier. I guess we are going to have to shut it down now.” They continued talking. I heard words like, “cancel transaction” and “so sorry.”, but I was moving on to a new lane by then.
After letting a couple people ahead of me and attempting to jump in quicker moving lanes, I eventually had the opportunity to scan my cart of groceries again. After scanning my proteins, I went after my bananas again. Immediately after scanning one of the bunches, the “RETRY” came up on the screen again. I dropped the scanner into the basket and gave the “team” the evil eye. The team lead punched in her code and circumvented the scanner with the bananas. My question of, “Shouldn’t you check to see if there is a problem with that SKU?” was met with a stare and assurance that it would take care of itself, eventually.
As I was finishing my transaction, the person next to me also paralyzed the self-checkout while scanning bananas. The reassuring team calmed her by saying, “We had two other customers who had the same problem this morning.” I am pretty sure they knew it was me both times, but did they?